FAQs
Shipping and Returns FAQ
Shipping
How long does shipping take?
Delivery times depend on the destination and the shipping option available for your order. The estimated delivery time and shipping cost applicable to your destination will be displayed during checkout.
Please note that delivery estimates may vary depending on the destination, carrier, customs processing, and other circumstances outside our control.
Do you ship internationally?
Yes. N4DOR ships to multiple countries worldwide.
Shipping availability, cost, and estimated delivery time depend on your destination. The available shipping options for your address will be displayed at checkout.
International shipments may also be subject to customs procedures depending on the destination country.
How much does shipping cost?
Shipping costs vary depending on the destination and available shipping method.
The applicable shipping charge will be clearly displayed at checkout before you complete your purchase.
How can I track my order?
When tracking is available for your shipment, you will receive the relevant tracking information after your order has been shipped.
You can use this information to follow the progress of your delivery.
Returns
What is your return period?
You may request a return within 30 days of receiving your order.
We accept eligible returns for both defective and non-defective products.
What condition must the product be in?
Returned products must be in new and unused condition and should be returned in their original packaging with all accessories, components, and documentation where applicable.
Products that have been used, altered, damaged after delivery, or returned incomplete may not qualify for a refund.
How do I return an item?
Please contact N4DOR Customer Support before returning an item.
Once your return request has been accepted, we will provide instructions on how and where to send your return.
Returns are accepted by mail.
Please do not send products back before receiving return instructions from us.
Who pays for return shipping?
For eligible non-defective returns, the customer is responsible for arranging and paying for return shipping.
If your product arrives damaged, defective, or incorrect, please contact us before returning it so we can review the issue and provide the appropriate instructions.
Do you charge a restocking fee?
No. We do not charge a restocking fee for eligible returns.
Do you accept exchanges?
Yes. We accept exchanges for eligible products within the 30-day return period, subject to product availability.
Please contact us before returning a product for an exchange.
When will I receive my refund?
After we receive and inspect your return, we will notify you whether your refund has been approved.
Approved refunds are processed within 5 business days and issued to the original payment method.
Your bank or payment provider may require additional time for the funds to appear in your account.
What if my product arrives damaged or defective?
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order information and details of the issue.
We will review the case and provide the appropriate solution and return instructions.
